Remote Project Coordinator & Operations Support Specialist

Helping fast-paced startups and agencies streamline operations, keep projects on track, and support growing remote teams.

I’m Alma Ritchel Merin. I bridge the gap between complex projects and seamless execution. From project coordination and QA testing to CMS management and daily support operations, I bring structure, reliability, and long-term support to fast-paced virtual environments.

Work With Me

About Me

15+ Years of Technical Operations & Executive Support for Global Teams

Supporting Businesses Behind the Scenes

I’m Alma Ritchel Merin — a dedicated Project Coordinator and Operations Support Specialist who helps remote teams stay organized, communicate clearly, and deliver on time.

Over the past 15+ years, I’ve supported startups, agencies, and distributed teams across New Zealand, the United States, Australia, and Canada. My work bridges the gap between high-level executive assistance and technical execution—including project coordination, QA testing, customer support operations, CMS management (Kentico, WordPress, Shopify), and workflow organization.

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What sets me apart? Long-term reliability. Several clients have rehired me across multiple ventures and years because they trust my communication, attention to detail, and ability to keep projects moving without constant oversight.

My focus is always on creating smooth, dependable support systems that help teams work more efficiently, reduce daily friction, and focus on scaling their business.

I’m available for immediate hire.

Let’s talk about how I can help your team run smoother.

What Services I Provide

Professional remote support tailored for startups, agencies, and growing online businesses.

Project Coordination

Streamlining timelines, workflows, and cross-border communication to keep digital projects moving forward seamlessly. I manage the moving parts so remote teams stay aligned and deliver on time without constant oversight.

Operations & Executive Support

Acting as a dependable right hand for busy leaders by handling operations support, inbox management, reporting, project documentation, and workflow organization — helping free up time and mental bandwidth for higher-level priorities.

QA Testing & Website Support

Leveraging a technical IT background to perform functional, browser, and mobile QA testing. Beyond identifying issues, I handle front-end fixes, bug tracking, content migration, and CMS updates across WordPress, Shopify, and Kentico platforms.

Working Process

I start by understanding your goals, then map out clear tasks and timelines. I keep communication consistent, flag issues early, and make sure nothing falls through the cracks — so you can focus on growing your business.

Work Experience

15+ years supporting international businesses and remote teams.

Support Manager / Project Coordinator / QA Tester

Kudos Web | 2014 – 2025

Primary support and QA resource for a NZ-based client across 11+ years

Customer support operations via Freshdesk and TeamDesk across multiple accounts

QA testing — functional, browser, regression, and mobile via BrowserStack

CMS management, content updates, and front-end fixes using Kentico

Project Manager/ QA Tester

Savard Consulting | 2013 – 2014, 2022

Repeatedly rehired by the same Canadian employer across multiple ventures

Coordinated WordPress projects from planning through launch

Managed communication between developers, designers, and stakeholders

QA testing, issue tracking, and pre-launch website reviews

Supervisor/QA/Auditor

Datafox (Oracle) | 2019 – 2020

Rapidly promoted from Trainee to Supervisor within a single contract period

Supervised a virtual team of 3–10 data analysts

Led data cleaning, validation, and quality checks for accuracy and compliance

Managed workflow coordination across distributed remote teams

Executive Virtual Assistant/Project Manager

SocialSAM & Ventures | 2009-2014

Long-term EVA and operations partner across 5 consecutive ventures

Managed WordPress membership sites — member access, ecommerce, forums

Coordinated PHP developers, designers, and QA testers

Handled customer support and communication between technical and non-technical teams

Producer/Project Manager

VPR Media & DocLocker Worldwide | 2011

Rehired by the same employer across two consecutive startup projects

Coordinated project tasks, timelines, and deliverables in a fast-paced startup environment

QA support and project coordination for a .NET cloud storage platform

Reviewed team outputs for accuracy and quality before submission

Project Coordinator/Business Development Representative

JairoSolutions| 2008 – 2009

Promoted from Business Development Representative to Project Coordinator based on strong performance and initiative

Coordinated client projects across WordPress, Drupal, Joomla, and PHP platforms

Managed client communication, project updates, and CRM tracking via SugarCRM

Prepared Scrum backlogs and assisted with QA testing and agile project delivery

What My Clients Says

Kind words from clients I’ve had the pleasure of working with

Alma is talented and very versatile. She’s an excellent communicator and can effectively manage staff. She also has solid technical skills, which helps with troubleshooting and software development. She’s responsive and very easy to work with. She’s also an excellent project manager.

Alma also shows great attention to detail, which makes her valuable for both QA and customer service. I would not hesitate to have Alma on my team and I would highly recommend her services.

James S.

Alma is a brilliant manager, writer and web developer with many years of experience. She successfully runs multiple websites for us. She is extremely enthusiastic about her work which is infectious, she makes it fun and easy to work with.

She always has a creative, positive outlook and she’s good at organizing and bringing people together. If you have an internet business, hire Alma. She’s the best!

Michael C.

Alma is a very good communicator. I have worked with her as a go between from our customer service and our development teams. She was very good at both handling the customer issues as they came in and as well she would translate those customer issues into documentation and requested fixes for the development teams. She is very dedicated and very good employee.

Michael W.

Get In Touch

Have a project in mind or need reliable remote support? Send me a message and I’ll get back to you within 24 hours